Nota prawna

Returns & Refund Policy

Last Updated: September 27, 2026

Welcome to ansle.shop. We want you to be completely satisfied with your purchase. Please review our returns, exchanges, and refund guidelines outlined below.

I. Overview of Return & Refund Terms
We strive to make your shopping experience as transparent and worry-free as possible.

  • Destination Network: We process and fulfill orders across supported destination countries, including Poland and designated international regions.

  • Exclusive Settlement Framework: Transactions operate strictly and exclusively on a Cash on Delivery (COD) basis. No online payment is required at checkout. Full settlement must be remitted in physical cash directly to the courier representative upon parcel handover at your delivery address after inspecting your items.

  • Zero Hidden Fees: Rejecting a delivery upon arrival or returning an item after receipt does not incur any additional hidden administrative, handling, or processing fees.

  • Fulfillment & Transit Benchmarks: Warehouse verification, item inspection, and packaging take 1 to 3 business days. Following carrier dispatch, international and regional freight transit across our destination network requires approximately 7 to 15 business days.

  • Statutory Return Right: Eligible items may be returned within 14 calendar days from the date of physical delivery for a refund.

II. Eligibility Standards for Returns
To qualify for an authorized return and refund, items must satisfy the following conditions:

  • Requests must be initiated within 14 calendar days following the physical receipt of your order.

  • Items must remain unused, unaltered, and in the same condition that you received them.

  • Products must include all original packaging, tags, manuals, protective wraps, and accessories.

III. Return Procedure & COD Reimbursements
Because our orders are settled physically in cash upon delivery, approved refunds are handled securely via alternative methods:

  1. Contact Support: Reach out to our Customer Service team at aaa0508502651@gmail.com within the 14-day return window to submit your request.

  2. Item Inspection: Once your returned parcel is received back at our facility and inspected by our team, we will verify its condition against our eligibility criteria.

  3. Refund Disbursement: Approved reimbursements will be promptly issued via bank transfer (such as an IBAN provided by you) or an agreed alternative payout method arranged directly through our support desk.

IV. Cancellations & Delivery Refusals

  • Before Shipping: Until your order has been dispatched from our facility, you can contact us to cancel or modify your order details. Once handling and packaging have commenced, changes cannot be guaranteed.

  • After Shipping & Delivery: Once your package is in transit, it cannot be canceled. If you decide not to keep the product upon arrival, you may inspect the package, accept delivery, pay the courier in cash, and subsequently contact our support team to initiate an authorized return. Refusing a delivery or processing a return will never generate extra hidden fees.

V. Limitation of Liability & Consumer Rights
Nothing in this Returns & Refund Policy limits, restricts, or excludes mandatory statutory consumer protection rights provided under applicable European Union and regional consumer legislation.

VI. Customer Service & Support Contacts
If you have any questions regarding our return procedure, refund status, or general store policies, please contact our Customer Service Department:

  • Store Identifier: ansle.shop

  • Customer Service Email: aaa0508502651@gmail.com

  • Supported Destinations: Poland and designated international countries

  • Payment Method: Cash on Delivery (COD) exclusively (No online payment required)

  • Return Period: 14 calendar days from physical delivery