Polityka wysyłki

Logistics & Delivery Policy

Last Updated: September 27, 2026

Thank you for choosing ansle.shop. We are committed to ensuring safe, rapid, and dependable delivery for all purchases. Please review the fulfillment, shipping, and delivery guidelines outlined below.

  1. Delivery Destinations & Regional Coverage
    We process and ship customer orders across authorized destination countries, including Poland and other designated international regions.

Orders designating delivery addresses located outside our active territorial scope cannot be accepted or dispatched. For standard shipments within our recognized delivery regions, applicable statutory taxes and fees (including VAT) are incorporated into the listed product pricing, meaning customers incur no unexpected customs duties, import tariffs, or surprise collection fees under normal operating conditions.

  1. Shipping Methods & Exclusive Payment Terms
    To maintain parcel protection and ensure dependable transit times across borders, we collaborate with reputable courier operators:

  • Shipping Service: Free Standard Shipping on all qualified orders.

  • Logistics Partners: Parcels are routed via dependable delivery operators assigned automatically based on route availability and geographical proximity.

  • Postage Costs: 100% Free on all eligible orders.

  • Payment Settlement: We operate strictly and exclusively on a Cash on Delivery (COD) basis. No advance online payment is required. We currently do not support, collect, or process advance digital transactions during checkout. Full settlement must be remitted in physical cash directly to the courier representative upon parcel handover at your address after inspecting your items. Refusing or returning a delivery does not incur any additional hidden administrative or processing fees.

  1. Order Fulfillment & Preparation

  • Order Processing Window: Warehouse fulfillment, item inspection, and packaging take 1 to 3 business days.

  • For Cash on Delivery consignments, fulfillment initiates immediately once customer order details, address accuracy, and recipient contact telephone numbers have been verified.

  • Orders placed on weekends or official public holidays will begin processing on the following business day.

  • Fulfillment operations run Monday through Friday, excluding public holidays.

  • Processing intervals may experience minor extensions during peak seasonal promotional events.

  1. Delivery Timelines & Transit Windows
    The overall delivery timeline reflects internal warehouse handling plus international freight transport:

  • Order Fulfillment Stage: 1–3 business days

  • Transportation & Transit: 7–15 business days

  • Total Estimated Delivery Time: 8–18 business days

Note: Stated delivery windows are non-binding operational estimates. Actual delivery timelines may vary depending on local regional logistics, sorting workloads, or circumstances beyond our reasonable control.

  1. Shipment Tracking & Status Inquiries
    Once your parcel is transferred to the courier, you will receive an automated dispatch notification email containing your tracking number and carrier details (where available).

  • Carrier portals generally require 24 to 72 hours from physical handover to display active tracking scans.

  • Scanning updates may experience minor delays during holiday periods or sorting hub bottlenecks.

  • If you are unable to check the status of your shipment after 72 hours, please reach out to our Customer Service Department. We will verify the information with the carrier and respond as quickly as possible.

  1. Delivery Delays
    In exceptional circumstances, delivery times may be extended due to events beyond our direct control, such as:

  • Unfavorable meteorological conditions or natural events;

  • Regional transportation disruptions or carrier hub congestion;

  • Periods of increased seasonal courier workload;

  • National or regional public holidays across transit routes;

  • Unforeseen carrier disruptions or force majeure events.

If your package has exceeded the estimated delivery window, please contact our Customer Service Department so we can locate your parcel.

  1. Changing or Cancelling Your Order

  • Before Shipping: Until your order has been dispatched from our facility, you can contact us to cancel your order, update your delivery address, or adjust order details. We will make every reasonable effort to accommodate your modification; however, changes cannot be guaranteed once order handling and protective packaging have already commenced.

  • After Shipping: Once your shipment has been handed over to the courier, it is no longer possible to cancel the order, modify order details, or change the delivery address in transit.

  • Returns (14-Day Window): Under our Returns & Refund Policy, you have 14 calendar days from the date of physical delivery to request a return. If you do not wish to keep the product upon delivery, please accept the parcel, pay the courier in cash, and contact our Customer Service Department to initiate an authorized return and bank transfer refund. Repeated, unjustified package refusals may result in the restriction of future Cash on Delivery services.

Please carefully verify all address information and contact details before placing your order.

  1. Taxes and Fees
    All deliveries within our supported European destinations include applicable Value Added Tax (VAT) in the display price. Customers will not incur additional customs duties, import tariffs, or courier collection surcharges.

  2. Customer Service & Logistics Support
    If you have any questions regarding order fulfillment, delivery, tracking, or our 14-day return policy, please contact our Customer Service Department:

  • Store Name: ansle.shop

  • Customer Service Email: aaa0508502651@gmail.com

  • Delivery Scope: Poland and designated international countries

  • Payment Method: Cash on Delivery (COD) exclusively

  • Return Period: 14 calendar days from physical delivery

We will respond to your message as quickly as possible and will be happy to provide any assistance you may need.