Polityka zwrotu kosztów

Returns & Refund Policy

Last Updated: September 27, 2026

At ansle.shop, ensuring a reliable shopping experience and complete customer satisfaction is our top priority. If you are not fully satisfied with your purchase, you may initiate a return or request a refund according to the terms set forth below.

  1. Territorial Scope & Return Period

  • Return Filing Window: You may submit a formal return or refund claim within 14 calendar days from the date your package is delivered.

  • Supported Destination Countries: We ship and fulfill orders across our authorized European service network, including Poland and other designated countries. All returns must originate from within these recognized regions.

  • Exclusive Payment Terms: Transactions operate solely on a Cash on Delivery (COD) basis. Advance online payments are not accepted at checkout.

  • Advance Authorization: Please contact our Customer Support desk for prior authorization before dispatching any parcel back to us.

  1. Return Application Procedure
    To request a return within 14 days of delivery, please email our support team at aaa0508502651@gmail.com with the following details:

  • Full Legal Name

  • Order Identification Number

  • Product Name / Specific Model

  • Complete Destination Address

  • Reachable Telephone Number

  • Active Email Address

  • Detailed reason for the return or refund request

Once your application has been verified, our team will issue:

  • Official return authorization reference;

  • The specific return facility shipping address;

  • Step-by-step return packaging and shipping instructions.

Packages dispatched without prior formal approval will not be accepted or processed.

  1. Return Condition & Resalability Standards
    To qualify for a refund, returned merchandise must satisfy the following conditions upon warehouse inspection:

  • Completely unused, unworn, unwashed, and maintained in pristine original condition;

  • Repacked in all original manufacturer packaging with internal protective materials intact;

  • Accompanied by all included manuals, accessories, tags, labels, and promotional items (if applicable);

  • Entirely free from customer alterations, wear, or accidental damage;

  • In a condition suitable for commercial resale.

We advise utilizing a shipping carrier that provides tracking information. Customers remain responsible for the merchandise until it has safely arrived and been signed for at our designated return facility.

  1. Reimbursement Protocols for COD Orders
    Because all purchases are completed using physical cash upon delivery, refunds cannot be credited back to an online checkout method:

  • Following arrival and physical inspection of your returned package at our facility, our customer service team will contact you directly to establish an agreed secure alternative payout method (such as a direct bank transfer).

  • The processing time for funds to appear in your account may vary depending on your financial institution.

  1. Damaged, Defective, or Incorrect Deliveries
    If your order arrives with any of the following issues:

  • Freight damage incurred during courier transit;

  • Inherent manufacturing defects or functional failures;

  • Delivery of an incorrect product or variant;

  • Omission of parts, accessories, or components;

  • Other quality-related problems attributable to us.

Please contact us within 14 calendar days of receiving your package, providing your Order Number, product name, an issue description, and clear photographs showing the defect alongside the outer shipping label. Upon verification, we will:

  • Replace the item free of charge; or

  • Issue a full financial reimbursement.

  1. Personal-Reason Returns (Change of Mind)
    If you wish to return a product for personal reasons (such as changing your mind or no longer needing the product):

  • The return request must be filed within 14 calendar days from physical delivery;

  • The item must remain strictly unused, intact, and in resalable condition with all original packaging, tags, manuals, and accessories included;

  • Refunds will be executed only after the returned parcel has arrived at our warehouse and successfully passed quality inspection.

  1. Non-Returnable & Ineligible Items
    Returns or refunds cannot be accepted under the following circumstances:

  • The claim is submitted after more than 14 calendar days have elapsed since delivery;

  • The product has been used, worn, washed, assembled, modified, or damaged after delivery;

  • Original retail packaging, accessories, manuals, or labels are missing;

  • The defect or damage resulted from customer misuse, negligence, or accidental damage;

  • The returned item does not match our dispatch records;

  • The product is no longer in a condition suitable for resale.

  1. Product Exchanges
    We currently do not offer direct product exchanges. If you need a different size, color, or model, please submit an authorized return request for the original item and place a new order for your preferred product directly on our website.

  2. Fulfillment Schedules & Order Cancellation

  • Order Processing Window: Warehouse verification, item inspection, and packaging require 1 to 3 business days.

  • Freight Transit Duration: Standard logistics transit across our destination network requires approximately 7 to 15 business days.

  • Cancellation Limits: Orders enter processing and dispatch preparation shortly after submission. Once an order has entered fulfillment and dispatch, it cannot be canceled or redirected. If you decide not to keep the product after receiving it, please accept delivery, complete the cash payment, and request an authorized return within the 14-day post-delivery window.

  1. Cash on Delivery (COD) Guidelines

  • For Cash on Delivery orders, full payment must be handed over in physical cash directly to the courier upon delivery. No advance online payment is required.

  • Refusing or returning a delivery does not incur any additional hidden administrative or processing fees.

  • If the recipient differs from the purchasing contact, please ensure an authorized person is available at the delivery location to receive the package and complete payment.

  1. Customer Support Directory
    If you have any questions regarding returns, refunds, or your order status, please contact our Customer Support team:

Store Identifier: ansle.shop

Customer Support Email: aaa0508502651@gmail.com

Supported Delivery Scope: Poland and designated international countries